PRIVACY AND COOKIES POLICY
We understand that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, pcrepair.me.uk (“Our Site”), and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law. Please read this Privacy and Cookies Policy carefully and ensure that you understand it.
In this Policy the following terms shall have the following meanings:
means a small text file placed on your computer or device by our Site when you visit certain parts of our Site and/or when you use certain features of our Site; and
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003.
Information about us
Our Site is owned and operated by Andysweb Limited, trading as Andy PC Repair/ Hove PC Repair, a private limited company registered in England and Wales under company number 09617024 and whose registered office address is at 15-17 Middle Street, Brighton, BN1 1AL, UK.
What this Policy covers
This Privacy and Cookies Policy applies only to your use of our Site. Our Site may contain links to other websites. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
“Personal data” is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, the “Data Protection Legislation”) as “any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier”.
Personal data is therefore any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
- a) the right to be informed about our collection and use of your personal data;
- b) the right to access the personal data we hold about you;
- c) the right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete;
- d) the right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data we hold;
- e) the right to restrict (i.e. prevent) the processing of your personal data;
- f) the right to object to us using your personal data for a particular purpose or purposes;
- g) the right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time;
- h) the right to data portability; and
- i) rights relating to automated decision-making and profiling. We do not use your personal data in this way.
It is important your personal data is kept accurate and up to date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
The personal data we collect and how we collect it
Depending upon your use of our Site, we may collect and hold some or all of the personal data set out in the table below, using the methods also set out in the table. We do not collect any “special category” or “sensitive” personal data, personal data relating to children or data relating to criminal convictions and/or offences.
How we use your personal data
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:
What we do What data we use Our lawful basis Supplying our products and/or services to you Supplying our products and/or services to you Consent and contract Communicating with you Your name and email address Consent Supplying you with information by email that you have opted-in-to Your name and email address Consent
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email with information, news, and offers on our products and/or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose.
If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
How long we will keep your personal data
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
How and where we store or transfer your personal data
We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA”, which consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the United Kingdom and/or the EEA. This means we will take additional steps to ensure your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation as follows:
- We use specific contracts with external third parties that are approved by the European Commission for the transfer of personal data to third countries. These contracts require the same levels of personal data protection that would apply under the Data Protection Legislation. More information is available from the European Commission.
- Where we transfer your data to a third party based in the US, the data may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar to those in Europe. More information is available from the European Commission.
The security of your personal data is essential to us, and to protect your data we take a number of important measures, including:
- limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality; and
- procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so.
How we share your personal data
We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.
If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy and Cookies Policy.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
How you can control your personal data
In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails).
Withholding your information
You may access our Site without providing any personal data at all. However, to use all features and functions available on our Site you may be required to submit or allow for the collection of certain data.
How you can access your personal data
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.
We do not normally charge for a subject access request. However, if your request is “manifestly unfounded or excessive” (for example, if you make repetitive requests) we may charge a fee to cover our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, we may require more time (up to a maximum of three months from the date we receive your request).
By using our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on our Site for tracking website visitors and for logging in through external services such as LinkedIn, Google and Apple. For more details, please refer to the table below. These Cookies are not integral to the functioning of our Site and your use and experience of our Site will not be impaired by refusing consent to them.
All Cookies used by and on Our Site are used in accordance with current Cookie Law.
Before Cookies are placed on your computer or device, you will be shown a pop-up notice notification requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our Site may not function fully or as intended.
Certain features of our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important you are aware of them. You may still block these Cookies by changing your browser’s settings as detailed below, but please be aware that our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our Site is used. This, in turn, enables us to improve our Site and the products and/or services offered through it.
The analytics service(s) used by our Site use(s) Cookies to gather the required information. You do not have to allow us to use these Cookies. However, while our use of them does not pose any risk to your privacy or your safe use of our Site, it does enable us to continually improve our Site, making it a better and more useful experience for you.
The analytics service(s) used by our Site use(s) the following Cookies:
Name of Cookie Provider Purpose _ga Used to distinguish users. _gid Used to distinguish users. _gat Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_‹property-id›. AMP_TOKEN Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service. _gac_‹property-id› Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out. Learn more.
In addition to the controls we provide, you can choose to enable or disable Cookies in your browser. Most browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time. However, you may lose any information that enables you to access our Site more quickly and efficiently.
You should keep your browser and operating system up to date. Consult the help and guidance provided by the developer of your browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
How to contact us
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please:
- email address: firstname.lastname@example.org
- write to: Andysweb Limited, 15-17 Middle Street, Brighton, BN1 1AL, UK
Changes to this Privacy and Cookies Policy
We may change this Privacy and Cookies Policy from time to time.
Any changes will be posted on our Site and you will be deemed to have accepted the terms of the revised Privacy and Cookies Policy on your first use of our Site following the alterations. You should therefore check this page regularly to keep up to date. This Privacy and Cookies Policy was last updated on 3rd September 2022.